STIRLING ALARMS - CUSTOMER SUPPORT
RISCO APP VERIFICATION
This page contains details on the new verification process for the RISCO Cloud app.
Email address verification and completion of account details
In RISCO Cloud version 5, each user must have a username that is a verified valid email address.
Accordingly, all end-users in the RISCO Cloud must change their username to a valid email address; one that they can verify.
Note that users that already have an email address in RISCO Cloud can specify it to be the one that will become their username and use it in the verification process - If you require confirmation of your existing RISCO Cloud email address please contact our office on 01786 813916.
Important note:
It is highly recommended that all end-users verify their account as soon as possible. Once that account is verified, the user can start enjoying the great benefits of the new RISCO Cloud app, as related to performance, privacy, security, improved service and features.
Also, please note that unverified accounts will cease to be valid in the near future.
In RISCO Cloud version 5, each user must have a username that is a verified valid email address.
Accordingly, all end-users in the RISCO Cloud must change their username to a valid email address; one that they can verify.
Note that users that already have an email address in RISCO Cloud can specify it to be the one that will become their username and use it in the verification process - If you require confirmation of your existing RISCO Cloud email address please contact our office on 01786 813916.
Important note:
It is highly recommended that all end-users verify their account as soon as possible. Once that account is verified, the user can start enjoying the great benefits of the new RISCO Cloud app, as related to performance, privacy, security, improved service and features.
Also, please note that unverified accounts will cease to be valid in the near future.
That’s it! Verification is successfully completed.
But please remember:
But please remember:
- Your email address is your new username
- Your password did not change
Multi-Site per user
Cloud Version 5 allows a user to be a member of up to 250 sites with the same username/password pair.
Cloud Version 5 allows a user to be a member of up to 250 sites with the same username/password pair.
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End-User adds a site:
An end-user can add (create) more sites under his/her account and become the Grand Master of these new sites. Just Click the “+” icon and fill in the details, including a Product ID of an existing product that is already connected to the cloud and that is not yet part of any other existing site. Note that the Product ID can be either a CPID of a security system, or a MAC address of a camera, or a MAC address of a Smart Home Gateway. End-User invited to a site: An existing end-user can be invited to a site (by the Grand Master of the inviting site). End-User will get an invitation email that specifies the name of the inviting site and the user role that will be assumed upon acceptance of the invitation. Once accepted, the site is automatically added to the site list of the invited user. |
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End-User retrieves a site:
This section is relevant only to end users of RISCO Cloud App that were cloud users of more than one security system.
End-users that were logged in, using RISCO Cloud App to more than one security system, using different username/password sets will find themselves logged into only one of these systems in RISCO Cloud App.
Affected end-users can retrieve back their "other sites" by using the "Retrieve Site" option.
They just select "Retrieve Site" and either select it from the list that the application offers (if relevant) or use "Retrieve another site".
Once the site is retrieved, the end-user that has retrieved the site becomes a user of the retrieved site, and the unverified account of the user of the retrieved site is deleted.
Important note:
A site can be retrieved only when the following two conditions are met:
This section is relevant only to end users of RISCO Cloud App that were cloud users of more than one security system.
End-users that were logged in, using RISCO Cloud App to more than one security system, using different username/password sets will find themselves logged into only one of these systems in RISCO Cloud App.
Affected end-users can retrieve back their "other sites" by using the "Retrieve Site" option.
They just select "Retrieve Site" and either select it from the list that the application offers (if relevant) or use "Retrieve another site".
Once the site is retrieved, the end-user that has retrieved the site becomes a user of the retrieved site, and the unverified account of the user of the retrieved site is deleted.
Important note:
A site can be retrieved only when the following two conditions are met:
- The retrieving end-user has verified his account.
- The specific user of the retrieved site has not yet verified his/her account.
Our trained job booking team will be happy to discuss your requirements.
Please phone on 01786 813916 or book or enquire online.
We aim to provide a professional and efficient service from the initial job enquiry through to job completion.
Please phone on 01786 813916 or book or enquire online.
We aim to provide a professional and efficient service from the initial job enquiry through to job completion.
